Shop policies

Last updated on May 24, 2018

 

Shipping Policy

Processing time

The time I need to prepare an order for shipping varies. Some items might take longer than normal, especially for pre-orders and mystery bags. For details, please check individual items.

Estimated shipping times: 10-15 business days

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose. Please feel free to contact me if you need an item before this time frame.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Shipping Responsability

Please understand that I'm not responsible for what happens with your package after items are shipped. I cannot change the shipping address you've given me after an order has already been shipped. Neither I can't contact your country's postal service for you.

If your package doesn't get to you for some reason, and I gave you a tracking number, please wait until it returns back to me if you wish for me to resend it. It can take several weeks, months in some countries, for that to happen. Please kindly understand that I will not offer to resend your order for free nor will I be held responsible if your order does not arrive using a non tracking option.


Return Policy

Please feel free to contact me if there's any problem with the order you received. I'll be happy to refund you if your item was damaged or lost during transit. However, please understand that if your order is lost due to you entering a wrong address, moving, etc., a shipping fee will be charged for resending your order.

Buyers from outside the EU

All purchases made are final! Please understand I do not accept returns unless the items you received are damaged or different from what you ordered.

Buyers in the EU

According to the European Union Directive on Consumer Rights, EU buyers have the right to return a product by contacting me within 14 days. This 14 day period starts from the moment you received your item, and not from when you purchased it. This rule does not apply to custom made products, items on sale, digital items, perushable goods like food or plants, or unsealed goods that can't be reused for health or hygiene reasons, such as earrings.

Returned items will be refunded within 14 days of receiving back that item.

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

 

Privacy Policy

This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Tictail.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Tictail or any third party services you access through Tictail.

 

Information I Collect

To fulfil your order, you must provide me with certain information (which you authorized Tictail to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order or a gift, for example), if you contact me directly.

 

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

 

Information Sharing and Disclosure

Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:

 

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

 

Transfers of Personal Information Outside the EU

I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.

 

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

 

How to Contact Me

For purposes of EU data protection law, I, Sinycath, am the data controller of your personal information. If you have any questions or concerns, you may contact me at sinydesigns@gmail.com